Refund policy

At VitalAir Kit, your satisfaction is our top priority. If you are not fully satisfied with your purchase, we offer a simple and transparent refund policy.

 

Refund Period

You have 60 days from the date of receipt to request a refund or exchange.

 

Eligibility Conditions

To be eligible for a refund:

• The item must be unused and in its original packaging

• Proof of purchase (invoice) must be provided

• The item must not be damaged or incomplete

Return Process

To initiate a return, contact us at support@vitalaircanada.com with your order number. We will provide you with return instructions and the shipping address.

 

Return Shipping Costs

Return shipping costs are the customer’s responsibility unless the product is defective or there was an error on our part.

 

Refunds

Once your return is received and inspected, we will send you an email confirming receipt. If everything is in order, the refund will be processed to your original payment method within 5-10 business days.

 

Non-Refundable Items

• Gift cards

• Final sale items

• Customized products

Contact

For any questions regarding our refund policy, please contact us at:
support@vitalaircanada.com